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Consumers’ Research is an independent educational 501(c)(3) nonprofit organization whose mission is to increase the knowledge and understanding of issues, policies, products, and services of concern to consumers and to promote the freedom to act on that knowledge and understanding.
Consumers’ Research believes that the cost, quality, availability, and variety of goods and services used or desired by American consumers — from both the private and public sectors — are improved by greater consumer knowledge and freedom.
Consumers’ Research employs a number of tactics to achieve its strategic priorities.
Consumers’ Research op-eds are published on the editorial pages of CNBC, Forbes, The Hill, American Banker, Real Clear Policy, and Investor’s Business Daily to remind the public that consumer welfare means we can’t ignore the unintended consequences of bad policy.
Public discourse is an essential component of democracy. As such, we draft and submit public comment on policy and regulation that affects consumer welfare, such as Title II Net Neutrality, the Arbitration Rule, and regulation by guidance or enforcement.
Regulators and legislators readily understand the impact of policies on businesses, but they often fail to recognize the impact of policies on consumers, which is why we draft and disseminate briefs outlining the consumer implications of proposed rules and legislation.
Empirical evidence should be the foundation of any consumer protection initiative. As such, Consumers’ Research conducts consumer surveys and data-driven research to help promote robust consumer welfare through evidence-based policy and regulation.
We ensure consumers stay informed of the news, policies, innovations, and regulatory reforms that affect their well-being through accessible, educational content, such as videos, podcasts, infographics, online news and magazine articles, and social media campaigns.