In its statement regarding the company’s plans to recycle recalled Note 7 smartphones, Samsung has revealed that it plans on selling refurbished units wherever possible. Samsung’s recycling process will be to salvage any usable items such as the camera and semiconductor, extract metals through an “eco-friendly” third party, and sell refurbished Note 7s “wherever applicable.” The cellphone maker was forced to recall the Note 7 last year after its batteries were discovered to have the potential to combust.
By issuing this statement, Samsung has reversed its decision made during the Note 7 fallout to not repair or refurbish any recalled units. The company has now confirmed that it will work with carriers and regulators to distribute the refurbished units. As part of the new design, the phone/tablet will feature a smaller battery to prevent overheating and subsequent fires.
For Samsung faithful who want a better, safer Note, this will be welcome news. Additionally, organizations such as Greenpeace have approved Samsung’s decision as a means to limit the waste associated with disposing of 4.3 million devices. Still, Samsung has a responsibility to ensure that it and other hardware makers learn from their mistakes. Having to recall one of its most popular products was a blow to the firm, albeit one that was softened by its strong chip sales. Such incidences serve as reminders to firms the dangers to a company’s bottom line of making defective or hazardous products, and companies recouping lost revenues from refurbished products dampens this incentive. Of course, businesses should be able to sell refurbished or improved products, but consumers as well as regulators must not forget why the product is refurbished in the first place.
For more, visit The Verge.