Samsung has instructed all customers who own a Note7 smartphone to bring them in to be replaced as soon as possible.
In a statement published on the company’s website, DJ Koh, president of mobile communications business, said:
“Our number one priority is the safety of our customers. We are asking users to power down their Galaxy Note7s and exchange them as soon as possible. We are expediting replacement devices so that they can be provided through the exchange program as conveniently as possible and in compliance with related regulations. We sincerely thank our customers for their understanding and patience.”
On their website, Samsung representatives stated, “customers who have Galaxy Note7 devices can replace their current device with a new device based on local availability.” It is unclear what the availability is for replacement smartphones, and if a significant number of Note7 users will have to wait even longer for a phone that won’t catch fire. A previous rumor that Samsung would be able to remotely deactivate Note7 phones turned out to be inaccurate.
This recall notice came after both the Consumer Product Safety Commission and the Federal Aviation Administration issued their own advisories about the problem. In a statement given to ABC, CPSC representatives said:
“When these batteries overheat and burst, the results can be dangerous. These incidents have occurred while charging and during normal use, which has led us to call for consumers to power down their Note7s. CPSC is working quickly to determine whether a replacement Galaxy Note7 is an acceptable remedy for Samsung or their phone carriers to provide to consumers.”
The FAA, meanwhile, issued a statement “strongly advis[ing] passengers not to turn on or charge these devices on board aircraft and not to stow them in any checked baggage.” A number of major airlines, including Virgin Atlantic, Southwest, and Delta, have issued advisories to passengers not to use, charge, or carry their Note7 phones in checked baggage. Neither the airlines nor the FAA have outright banned the phones on flights.
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